This Privacy Policy describes how CommunityScale LLC and our corporate subsidiaries and affiliates (collectively, “CommunityScale”, “we”, “us”, or “our”) collect, use, and share the information of people who visit communityscale.com or use CommunityScale products and services (collectively, the “Services”).

1) Personal Information We May Collect

a. Information you provide to us directly

You may provide certain information to us through the Services including:

• Contact information — first and last name, email address, phone number, professional title, and organization name.
• Account information — username, password, and any account preferences for the Services.
• Feedback or correspondence — information you provide when you contact us with questions, feedback, or other correspondence.
• Usage information — how you use the Services and interact with us, including information you provide when you use any interactive features.
• Marketing information — your preferences for receiving communications about our products, activities, and publications, and information on your engagement with our communications, as collected by automated tools.
  

b. Information we obtain from social media platforms

We may maintain pages for CommunityScale on social media platforms such as LinkedIn and X (formerly Twitter). When you interact with our pages on those platforms, the platform provider’s privacy policy applies. If you choose to connect your account on a third-party platform or network to our Services, we may receive information from that platform or network, and we will treat such information in accordance with this Privacy Policy.

c. Cookies and other information collected by automated means

We, our service providers, and our business partners may automatically collect information about you, your device, and your activity on the Services. This may include:

• Device type, OS version, manufacturer, model, browser type, and screen resolution.
• Device identifiers and IP address.
• Referring website.
• General location (city, state, or region).
• Pages viewed, time spent, navigation paths, and other interaction details.
  

You can choose to accept or decline cookies. Most browsers automatically accept cookies, but you can modify settings to decline them. Disabling cookies may limit the functionality of the Services.

2) How We Use Your Personal Information

We may use your personal information to:

• Provide, operate, and improve the Services.
• Establish and maintain user accounts.
• Facilitate social or interactive features (e.g., blog).
• Communicate with you about the Services, including announcements, updates, marketing communications, and support messages.
• Understand your interests and personalize your experience.
• Conduct research and development.
• Provide customer support and maintenance.
• Comply with legal obligations.
• Protect the safety and integrity of our users and Services.
• Administer and troubleshoot the Services.
• Respond to your requests, questions, and feedback.
  

We may combine personal information collected through the Services with information from third parties. We may also aggregate and/or de-identify data for research, analytics, or marketing purposes and share such data with third parties.

3) How We Share Your Personal Information

We do not share your personal information with third parties without your consent, except in the following cases:

• Service providers — with companies and individuals providing services on our behalf.
• Compliance, fraud prevention, and safety — as needed for legal compliance or to protect rights and safety.
• Legal requirements — when required by law, regulation, or legal process.
• Business transfers — in connection with mergers, acquisitions, reorganizations, or other business transactions.
• Consent/at your direction — when you direct us to share your information or make it public.

4) Online Analytics

a. Analytics

We may use third-party analytics services, such as Google Analytics, to help us understand how users interact with the Services. These providers may use cookies or similar technologies to collect and analyze information about your use of the Services.

b. Approximate location

Approximate location for map personalization. When you load the Housing Forecast homepage at app.communityscale.io, our CDN provider (Cloudflare) supplies an approximate location (typically city-level, inferred from your IP address) that we use only to choose the initial center of the map you see. We do not store this location, associate it with any account or identifier, or use it for any other purpose.

5) Your Choices

• Access/update your information — If you have an account, you may update certain personal information in your account settings.
• Opt out of marketing communications — You may unsubscribe from marketing emails via the link in each message. You will still receive non-marketing messages.
• Cookies & browser storage — See Section 4 for disabling cookies or tracking.

6) Security Practices

We employ technical, organizational, and physical safeguards to protect personal information. However, no method of transmission or storage is completely secure.

7) International Data Transfers

We operate in the United States. By using the Services, you consent to the transfer and processing of your information in the United States, which may not provide the same data protection as other jurisdictions.

8) Children

The Services are not directed to individuals under 18, and we do not knowingly collect personal information from them. If we learn we have done so, we will delete it.

9) Links to External Sites and Services

Our Services may contain links to third-party sites. This Privacy Policy does not govern those sites; please review their own privacy policies.

10) California Do-Not-Track Disclosure

CommunityScale does not currently recognize or respond to Do-Not-Track signals.

11) Changes to This Privacy Policy

We may update this Privacy Policy by posting the new version on the Services with a new effective date. If changes are material, we will provide notice as required by law.

12) AI Assistant Connections

You can connect an AI assistant, such as Claude or ChatGPT, to CommunityScale data through our Model Context Protocol (MCP) server at api.communityscale.io.

What we collect. When you connect, you sign in with your CommunityScale account. For each request we record your IP address, a one-way fingerprint of your sign-in token, the request ID, which tool ran, whether it succeeded and how long it took. We do not record your prompts, your conversations or your sign-in token itself. When a tool fails, its error log can include the place or dataset it was asked about.

Why we collect it. We use this information to keep the service secure and reliable, to apply rate limits and to understand which tools are used.

Who receives it. Clerk provides sign-in and holds your account details. Fly.io hosts the server and its logs. Cloudflare carries traffic to the service. The AI assistant you connect is operated by its own provider under its own terms, and it receives the results of the tools it calls.

How long we keep it. We keep request logs for about 7 days and aggregate usage counts, which identify no one, for about 15 days.

Your choices. You can disconnect CommunityScale at any time in your AI assistant’s settings. To delete your account or ask about your information, contact us at the address below.

Data the tools return. The tools return published statistics and our analysis. Nothing you send through them changes that data.

13) How to Contact Us

If you have any questions or comments about this Privacy Policy or our privacy practices, contact us at: CommunityScale LLC
Email: [email protected]

Effective date: November 3, 2026